When Will My Order Ship?

Orders ship Monday-Friday. In-stock orders are typically fulfilled within 1-5 business days.

What Is The Estimated Shipping Time?

• Expedited shipping typically takes 2-3 days
• Standard shipping typically takes 4-7 days

Packaging

• Small items are shipped in protective bubble-mailers
  
• Prints are shipped flat, in thick cardboard mailers
  
• Some items may ship separately.

Pre-Orders

Pre-order items will be shipped on the estimated ship date.  See product page for more information on estimated ship dates. Orders that contain both pre-order items and available items will be shipped together. If you'd like the other available items before the pre-order ship date, please create a separate order.

Wrong Shipping Address & Order Cancellations

If you would like to change your shipping address or cancel your order, please do so within 4 hours of your order by emailing us orders@briancookart.com

Missing Orders or Items?

If there's an issue with your order, contact us at orders@briancookart.com within 30 days of your order shipping date (45 days for international orders.)

International Orders: Import Duties & Customs

All import, VAT, customs duties etc are the responsibility of the customer paid upon your receipt of goods in your country. Given the great difference in how countries handle import, we cannot know what your exposure will be, though we know some countries which have a history of charging customs for our goods.

APO/FPO Shipping

We are able to ship most of our products to U.S. Military APO/FPO addresses. If products cannot be shipped to APO/FPO addresses, they should be marked on the product page. Unfortunately, tracking does not work for APO/FPO addresses.

• The City must be entered as either "APO" or "FPO"
• The State must be selected as either "AA" "AE" or "AP"
• The country must be United States.
• You must enter your Zip code
• Always remember to enter your full name, grade, and PSC or unit number

Cancellation Policy

We reserve the right to cancel any order at our sole discretion. This may include, but is not limited to, the following situations:

• The product is out of stock or discontinued.
• There are inaccuracies or errors in product or pricing information.
• We are unable to process the payment with the provided payment method.
• Fraudulent or suspicious activity is detected.
• Shipping restrictions to the specified address.